Privacy Policy

We collect information in the following ways when you interact with PlexisGames products, websites, or services:

Information you provide directly: When you create an account, purchase a game, subscribe to our newsletter, or contact our support team, you may provide us with your name, email address, billing address, and payment information.

Information collected automatically: When you visit our website or play our games, we may automatically collect device information (type, operating system, unique device identifiers), usage data (pages visited, features used, session duration), IP address and general location data, and crash reports and performance diagnostics.

Information from third parties: If you log in using a third-party service (e.g., Steam, Google, or Discord), we receive information from that service as permitted by your privacy settings on that platform.

PlexisGames uses your information to:

• — Provide, operate, and improve our games and services
• — Process purchases and deliver digital content
• — Send transactional emails (receipts, account updates)
• — Send marketing communications, where you have opted in
• — Personalise your experience and remember your preferences
• — Monitor and analyse usage to improve performance and detect bugs
• — Detect and prevent fraud, abuse, and security incidents
• — Comply with legal obligations

We do not sell your personal data to third parties.

We may share your information with:

Service providers: Trusted third-party vendors who help us operate our services (e.g., payment processors, cloud hosting providers, email platforms). These parties are contractually obligated to protect your data and may only use it to provide services to us.

Platform partners: If you purchase a game through Steam, Epic Games Store, or another platform, that platform processes your transaction and their privacy policies apply.

Legal requirements: We may disclose information if required by law, court order, or to protect the safety, rights, or property of PlexisGames, our users, or others.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

Essential cookies: Required for the website to function (e.g., session authentication, shopping cart). You cannot opt out of these.

Analytics cookies: Help us understand how visitors interact with our website. We use tools such as Google Analytics. You may opt out through your browser settings or browser extensions.

Marketing cookies: Used to deliver relevant advertisements. These are only set with your consent.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements.

Account data is retained for as long as your account is active. Upon account deletion, we will delete or anonymise your data within 90 days, except where retention is required by law.

Aggregated, anonymised analytics data may be retained indefinitely as it does not identify you personally.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• — Access — request a copy of the data we hold about you
• — Rectification — request correction of inaccurate or incomplete data
• — Erasure — request deletion of your personal data ("right to be forgotten")
• — Restriction — request that we limit how we process your data
• — Portability — receive your data in a structured, machine-readable format
• — Objection — object to processing based on legitimate interests or for direct marketing
• — Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at privacy@plexisgames.com. We will respond within 30 days.

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@plexisgames.com and we will take steps to delete that information.

For users between 13 and 16, certain features may require verifiable parental consent depending on applicable law.

Our website and games may contain links to third-party services and embed content from platforms such as YouTube, Twitch, Steam, and Discord. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices of third-party services.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include encrypted data transmission (TLS/HTTPS), access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address.

Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: